The Querybot Web Knowledge
Querybot is an intelligent knowledge
base system which can instantly and accurately answer repetitive customer
questions on a 24/7 basis.
Querybot is so easy to setup and maintain that you
can have a basic customer service system running on your website in less than an hour.
Since we host the system for you, there is nothing to install on your website. You simply
need to set up your account and then copy our HTML code to one or more pages on your
Querybot is designed to learn and grow as your
customers use the system. In cases where a question cannot be answered, Querybot will make
it easy for the customer to contact you by email and will also record the question so you
can use the information to improve the system.
Leading-edge Technology that is affordable for smaller
businesses and organizations
Querybot works in a similar fashion to the high-end
knowledge base/customer service software that large companies often pay hundreds of
thousands of dollars (or more) to implement and maintain. With Querybot, similar
technology is available to smaller businesses for just $39.95 per month. There are
no setup fees or other costs of any kind.
Fast answers when response time is critical
If you're running an e-commerce site, you already know
that it's critical to convert visitors into customers while you have their attention. If a
potential customer leaves your site with unanswered questions or concerns, there's a good
chance he or she will never return to place an order--even if you respond to an email
inquiry within hours.
In areas like customer service and technical support,
Querybot can increase customer satisfaction, while freeing you or your staff from
responding to the same questions again and again.
Studies show that 80% of customer
questions are tied to the same 20% of possible answers. By automating the response to
repetitive questions, Querybot frees your customer service resources to handle more
Better than an Email
Here are three important reasons that
Querybot is better than any autoresponder solution:
Querybot''s intelligent knowledgebase
system gives precise answers to specific questions (as opposed to a long automated email which
may or may not answer the customer's question).
Querybot answers questions instantly,
while customers are still at your website and in a position to place an order.
Spam is out of control. Will your
customer even see your email reply? Will it be blocked by a spam filter or lost in a sea
of other email offers?
An interactive alternative to
Querybot offers a number of key advantages over a
static FAQ alone:
Querybot's natural language interface makes it easy
for users to find answers, even if the FAQ contains a large number of entries. As a
result, you can publish more comprehensive information without overwhelming users.
Because Querybot responds to specific questions, it
lets you include answers to questions you might prefer not to publish in a browsable FAQ.
For example, you might want to provide help for known problems in a software product,
without publishing a complete list of bugs.
The Querybot system has built-in tracking. We provide
statistics showing the number of questions answered. Querybot also captures questions
which the system cannot answer, and those with which the end user is not satisfied. This
gives you the information you need to continuously improve your knowledge base.
Many visitors won't take the time to look through a
long FAQ--but will enter a specific question.
Faster, easier and more
anonymous than email
While Querybot can't handle every potential inquiry, it
can provide a faster and easier alternative for customers to get answers to frequent
Another important issue is email address privacy.
Because of the growing SPAM problem, some potential customers may be reluctant to send
email questions to businesses with which they are not familiar. Querybot allows visitors
to your site to ask specific questions without revealing their email address.
How the Querybot
Knowledge Base System Works
The Querybot technology is designed to make it easy to
add a natural language query interface to any website.
In a nutshell, there are just a few basic steps
involved. In most cases you can have a basic Querybot system working on your site in less
than an hour!
Sign up for the Querybot
service. We offer a FREE 30 day trial: we invite you to put Querybot into action on your
website a see the results.
Create a Querybot "query system". This is
fast and easy to do in the Querybot Account Management screen.
Copy the Querybot HTML code to your website. You can
put the Querybot code in as many locations on your site as you want. Typically, you will
want to put it in areas such as "FAQ," "Help,"
"Feedback," "Contact Us," etc.
As visitors to your site use Querybot, you will be
provided with a list of all questions asked by your users, as well as statistics which you
can use to improve the system.
Sign up Now
The Querybot service is free for 30 days!. Click here to sign up now!
Special Offer: Save 50%!
Subscribe now and get the Querybot service for just
$19.95/month (a 50% savings over the $39.95 regular
This special offer
Note: If you
purchase a subscription now at this special price, your monthly
savings will continue for as long as you continue to subscribe to
to purchase the service
First sign up for a free trial account . You can then
purchase the service from within the control panel, after signing
into your account.
Powerful Question Knowledgebase System
- Instantly answers repetitive customer
- Natural language interface lets customers
ask questions in their own words, but the system also supports
simple keyword searches. Querybot works the way your customers
prefer to work.
- Unlimited question/answer combinations (articles).
Statistics and Tracking
- Captures every question so you can easily
adapt the system to the questions your customers are asking. The
more your customers use Querybot, the better the system gets.
- Keeps up-to-the-second statistics on the number of questions asked and the resolution.
Formatting, Links and Customization
- Answers can include basic HTML formatting
as well as links to additional information on your website or
elsewhere on the internet.
- Answers can include an email form so that
customers can contact you for more details. (for cases where you
prefer not to publish certain details directly in the system--for
example, volume pricing discounts).
- Background and text colors can be
customized to match your website, and text messages can be
modified or localized into another language.
- Display answers in a pop-up window or the main browser window.
- If the system cannot answer a question,
it will automatically display an email form so the customer can
- Supports multiple customer contact email
addresses. The customer will be able to select a department to
- Actual email addresses are not displayed to the customer.
Easy Administration and Maintenance
- View statistics and customer questions,
and maintain your knowledgebase all from one easy-to-use command
- Completely web-based, so you can access your system from anywhere.
You Own and Control your Data
- Your data is hosted by our system but
remains your property and will remain completely private.
- You can easily export all your data into a plain text format.
Fast and Simple Setup
- Nothing to install on your webserver. Works with any website.
- Simply set up a basic knowledgebase using
the Account Management Center, and then copy the Querybot HTML
code to one or more pages on your website.
- You can have a basic system running on your site within minutes! Once you have Querybot
running, it will collect the data you need to improve the system.
- Free 30 day Trial.
- Just $39.95 per month thereafter.
- No setup fees or other costs of any kind.
- No contract required; you can cancel the
service at anytime.
- All upgrades are completely free.