Web Knowledge Base / FAQ System

The Querybot Web Knowledge Base System

Querybot is an intelligent knowledge base system which can instantly and accurately answer repetitive customer questions on a 24/7 basis.

Querybot is so easy to setup and maintain that you can have a basic customer service system running on your website in less than an hour. Since we host the system for you, there is nothing to install on your website. You simply need to set up your account and then copy our HTML code to one or more pages on your website.

Querybot is designed to learn and grow as your customers use the system. In cases where a question cannot be answered, Querybot will make it easy for the customer to contact you by email and will also record the question so you can use the information to improve the system.

Leading-edge Technology that is affordable for smaller businesses and organizations

Querybot works in a similar fashion to the high-end knowledge base/customer service software that large companies often pay hundreds of thousands of dollars (or more) to implement and maintain. With Querybot, similar technology is available to smaller businesses for just $39.95 per month. There are no setup fees or other costs of any kind.

Fast answers when response time is critical

If you're running an e-commerce site, you already know that it's critical to convert visitors into customers while you have their attention. If a potential customer leaves your site with unanswered questions or concerns, there's a good chance he or she will never return to place an order--even if you respond to an email inquiry within hours.

In areas like customer service and technical support, Querybot can increase customer satisfaction, while freeing you or your staff from responding to the same questions again and again.

Studies show that 80% of customer questions are tied to the same 20% of possible answers. By automating the response to repetitive questions, Querybot frees your customer service resources to handle more complex questions.

Better than an Email Autoresponder

Here are three important reasons that Querybot is better than any autoresponder solution:

• Querybot''s intelligent knowledgebase system gives precise answers to specific questions (as opposed to a long automated email which may or may not answer the customer's question).

• Querybot answers questions instantly, while customers are still at your website and in a position to place an order.

• Spam is out of control. Will your customer even see your email reply? Will it be blocked by a spam filter or lost in a sea of other email offers?

An interactive alternative to traditional FAQ's

Querybot offers a number of key advantages over a static FAQ alone:

• Querybot's natural language interface makes it easy for users to find answers, even if the FAQ contains a large number of entries. As a result, you can publish more comprehensive information without overwhelming users.

• Because Querybot responds to specific questions, it lets you include answers to questions you might prefer not to publish in a browsable FAQ. For example, you might want to provide help for known problems in a software product, without publishing a complete list of bugs.

• The Querybot system has built-in tracking. We provide statistics showing the number of questions answered. Querybot also captures questions which the system cannot answer, and those with which the end user is not satisfied. This gives you the information you need to continuously improve your knowledge base.

• Many visitors won't take the time to look through a long FAQ--but will enter a specific question.

Faster, easier and more anonymous than email

While Querybot can't handle every potential inquiry, it can provide a faster and easier alternative for customers to get answers to frequent questions.

Another important issue is email address privacy. Because of the growing SPAM problem, some potential customers may be reluctant to send email questions to businesses with which they are not familiar. Querybot allows visitors to your site to ask specific questions without revealing their email address.

How the Querybot Knowledge Base System Works

The Querybot technology is designed to make it easy to add a natural language query interface to any website.

In a nutshell, there are just a few basic steps involved. In most cases you can have a basic Querybot system working on your site in less than an hour!

1. Sign up for the Querybot service. We offer a FREE 30 day trial: we invite you to put Querybot into action on your website a see the results.

2. Create a Querybot "query system". This is fast and easy to do in the Querybot Account Management screen.

3. Copy the Querybot HTML code to your website. You can put the Querybot code in as many locations on your site as you want. Typically, you will want to put it in  areas such as "FAQ," "Help," "Feedback," "Contact Us," etc.

4. As visitors to your site use Querybot, you will be provided with a list of all questions asked by your users, as well as statistics which you can use to improve the system.

Sign up Now

The Querybot service is free for 30 days!. Click here to sign up now!